Shipping policy
Where we ship
We currently ship to United States, United Kingdom, Canada, Australia and New Zealand.
Shipping rates
- United States: free shipping on every order, no minimum.
- International: $4.97 (DHL Express).
Order processing
Orders are processed within 24h–72h. Orders placed on weekends or public holidays start processing on the next business day. You receive a confirmation email as soon as the order is placed, and a second email with tracking as soon as it ships.
Orders that our fraud screening flags for review may take an extra business day while we confirm the details with the cardholder. This protects you and us.
Delivery estimates
Delivery takes 5–10 business days after processing — counted from the moment the order ships, not from the moment you place it.
These are estimates provided by our carriers, not guaranteed dates. Customs inspections, weather and peak seasons can add a few days.
Tracking your order
You receive a tracking number by email as soon as the order ships. Tracking information can take 24 to 72 hours to show its first update, which is normal and does not mean the package is stuck.
Insured shipments
Every order ships insured. If a package is lost or damaged in transit, email primouroutlet@gmail.com and we handle the claim for you.
Orders with multiple items
Orders with more than one item may ship in separate packages and arrive on different days, at no extra cost to you. If part of your order arrives and the rest does not within the estimated window, contact us and we will trace the remaining package.
Customs, duties and import taxes
International orders may be subject to import duties or taxes charged by the destination country. These charges are set by your local customs authority and are the responsibility of the customer. We have no control over these amounts and cannot refund them.
Delays outside our control
Once a package is with the carrier, delivery is handled by them. We are not responsible for delays caused by customs, carrier backlogs, natural events or incorrect address details, but we do track and chase every delayed order with the carrier on your behalf.
Incorrect or incomplete address
Please review your shipping address before completing the order. We are not responsible for packages delivered to an address entered incorrectly by the customer. If you spot a mistake, email primouroutlet@gmail.com within 24 hours of ordering and we will do our best to correct it before the package leaves the facility.
Undelivered and returned packages
If a package is returned to us because the address was wrong, the recipient was unavailable or customs fees were refused, we can reship it once the return arrives, with a new shipping charge, or refund the order minus the original shipping cost.
Missing items
If an item from your order is missing, tell us within 7 days of receiving the package. Once verified, we arrange a replacement or a refund promptly.
Lost packages
If your package has not arrived 10 business days after the end of the estimated window and tracking shows no movement, contact primouroutlet@gmail.com. We open a claim with the carrier and, once the package is confirmed lost, we send a free replacement or issue a full refund — your choice.
Questions
Email primouroutlet@gmail.com. Support hours: 24/7. Average response time: 24 hours.